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Head of Customer Success
We're a Czech B2B SaaS cybersecurity scale-up aiming for global success, and getting there. We're building a technologically unique, European-born Zero Trust platform for small and mid-sized businesses worldwide. Customers in more than 120 countries already use our product, we bill in USD, and we've just crossed $2M ARR. No more venture capital now, pure bootstrapping. And we're not stopping.
We're a team of 26. The vibe is informal and refreshingly direct. We're now looking for someone to take full ownership of customer success. Rebuild what needs rebuilding, and actually get on calls with customers instead of just watching dashboards.
What you'll do
This is a hands-on role, not a purely managerial one. You'll dig into what's working in HubSpot (and what isn't) and rebuild it so it still holds up in six months. You'll lead a team of two, talk to customers directly, and spot where those relationships can grow: upsell, cross-sell, you name it. You'll define your own metrics and work closely with our Head of Sales.
What we're looking for
You've done this kind of transformation before, or built CS from the ground up. Structure is second nature to you. You are comfortable leading a team while staying hands-on with customers yourself.
We also need Czech/Slovak and English (C1).
HubSpot experience is a plus. B2B/SaaS and security background even more so.
What we offer
- Freedom to shape the role your own way.
- An open, trust-first environment with direct access to the founders.
- Fast decisions and impact you'll actually see.
- Remote-friendly, but for a leadership role we think in-person time matters too. That is why we'd love to see you in the office at least once a month.
Let's Talk
We want to hear from you. Tell us a little about yourself, send us your CV to jobs@goodaccess.com and let's chat. We're looking forward to meeting you!
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