Customer Success Manager

Join the Evolution of Remote Access

We're looking for a keen Customer Success Manager to join our global tech scale-up with a unique company culture and drive our success, supported by investment capital and a great team of enthusiastic professionals. Will it be you?

Ideal fit

At least 2 years of proven experience in Customer Success, Account Management, or similar client-facing role
Experience from a tech scale-up, ideally B2B SaaS business
Proficiency working with sales tools for analytics, lead management, and reporting (CRM, pipeline, reporting…)
Proficient in spoken and written English (C1) as you'll work with international clients daily
Understanding of cybersecurity concepts and trends is a plus
Team player that supports others, is empathetic and friendly
Sense of ownership and pride in your team's performance and its impact on the company's success
Critical thinker and problem-solving skills
Capable of driving projects from hypothesis to implementation and measurement

Job responsibilities

Own and manage a portfolio of B2B customers across different markets
Lead quarterly business reviews and ensure smooth product adoption
Drive customer engagement, retention, and satisfaction
Manage renewals (monthly & annual) and identify upsell opportunities
Proactively identify churn risks and work on retention strategies
Act as the voice of the customer internally (product feedback, improvements)
Collaborate closely with Sales, Product (R&D), and Operations
Support customers via calls, emails, and occasional troubleshooting
Build long-term relationships and become a trusted advisor

Benefits of working with us — It's more than a job

Zero trust is one of the fastest-growing technologies in IT. Make history with us.
Home office up to 100% of your work hours.
Modern pet-friendly office with a relaxation room (Usti nad Labem).
Flexible working hours.
Sick days.
Support of your personal and career growth.
Hard and soft-skills development (language lessons, technical training, personal development, etc.).
Team buildings — volleyball, beer pong, campfires, birthday parties, etc.
Laptop for work and personal use.
Kitchen with a daily supply of coffee, tea, and fruit. Sometimes also ice cream.
Young and a super friendly team.
Individual approach based on your needs.

Let's Talk

We want to hear from you. Tell us a little about yourself, send us your CV to jobs@goodaccess.com and let's chat. We're looking forward to meeting you!